Refund policy

We are dedicated to ensuring complete customer satisfaction. If you're not entirely satisfied with your purchase for any reason, and meet our return conditions, you will be able to request a refund.

WRONG SIZE POLICY (EXCHANGE / REPLACEMENT)
If you have purchased an article but you're not satisfied with the fitting, we will cover the return costs for the first exchange and happily send you a new size.
NOTE: Return costs should not exceed 10 EUR.

 

RETURN CONDITIONS
To qualify for a refund, you must meet the following conditions:

• IMPORTANT: Your order will have to be registered as a return within 14 days of receiving your order. From this date you will have 14 days to return your order.
• The product(s) must be returned undamaged and in its original state (Including packaging).
• The product(s) must be returned unused and show no signs of wear and tear or damage.
• The product(s) must be returned unwashed, free from any dust, and all labels must be intact.

 

HOW TO REQUEST A RETURN?
If you wish to return a product and request a refund, please contact us at [email protected] or submit a request via the contact form.

Please include the following information in your message:

• Your order number and track & trace code
• The item(s) you wish to return, including any item number(s)
• OPTIONAL: Reason for returning the item(s)

Once your return request is approved, you will receive a return label. Please note that the cost of this label, including a 5% restocking fee for each article, will not be reimbursed.

 

HOW AND WHEN WILL YOU RECEIVE YOUR REFUND?
If your return is accepted, we will process your refund within 14 days of receiving your return. The refund will be issued via the same payment method used for your purchase, unless otherwise stated.

SHIPPING COSTS & RESTOCKING FEE
The costs of returning the product(s) are at your own expense. We only refund the cost of the product itself; costs for logistic services and a restocking fee of 5% for each article will not be reimbursed.